What are some of the outcomes that result from a communication gap?
What will be an ideal response?
If a firm promises more than it can deliver, customers' expectations won't be met. An advertisement may lure a customer into a service situation once, but if the service doesn't deliver on the promise, the customer will never return. Dissatisfied customers also are likely to tell others about the underperforming service, using word of mouth or, increasingly, the social media, which has become an important channel for dissatisfied customers to vent their frustrations.
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An other-matter paragraph restricting the use of the auditor's report is a reporting requirement for a cash basis special purpose financial statement
a. True b. False Indicate whether the statement is true or false
The dependence effect is based on John Kenneth Galbraith's claim that consumer demand depends on what producers have to sell. In effect, advertising, by creating wants, manipulates consumers and violates their autonomy.
Answer the following statement true (T) or false (F)
Even if you are not a programmer or a database designer, you still should take a(n) ________ in the systems development process.
A. active role B. interest C. matter of fact attitude D. your opinion E. positive outlook
Which of the following is a process consideration in the implementation of a lean system?
A) Firms might have to change existing layouts. B) Workstations typically will have to be moved farther apart. C) A contract with strict job classifications will have to be adopted. D) Plant access by rail will become necessary.