Give four examples of common help desk performance measures.
What will be an ideal response?
Any four of the following:
Average time to respond to incidents (sometimes called wait time)
Percentage of incidents that were abandoned (user hung up or gave up before the support staff responded); also called abandonment rate
Average resolution time for incidents that require problem solving
Percentage of problems that could not be resolved
Percentage of closed incidents that had to be reopened
Number of incidents currently in an unresolved status (perhaps counted for each priority code)
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Which of the following statements will print a single line containing "hello there"?
a. System.out.println("hello"); System.out.println(" there"); b. System.out.println("hello" , " there"); c. System.out.println("hello"); System.out.print(" there"); d. System.out.print("hello"); System.out.println(" there");
A string expression is surrounded by:
A) single quote marks. B) double quote marks. C) braces. D) brackets.
The current 32-bit IP specification is __________________.
Fill in the blank(s) with the appropriate word(s).
Domain based namespaces are limited to how many folders?
A. 1000 B. 5000 C. 50000 D. 100000