Recommendations for obtaining and maintaining the patient's cooperation include all of the following, EXCEPT
a. answering questions in terms the patient will understand.
b. discussing and validating findings with the patient.
c. reassuring the patient that all is fine.
d. putting the patient at ease.
C
Fostering patient cooperation suggests the following: 1) have the patient wait as little as possible; 2) greet the patient first, shake hands, and put the patient at ease; 3) proceed in an efficient and organized manner; 4) encourage active participation; 5) use terms the patient will understand; 6) ask the patient to repeat home care or self-examination instructions and to demonstrate learned skills; 7) be honest; do not offer false reassurance or jump to conclusions; 8) discuss findings first without diagnosing, validate findings when indicated; 9) arrange for the presence of a third party if requested.
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