In an F.O.B. destination contract, the seller must replace the goods if they are lost in transit
Indicate whether the statement is true or false
TRUE
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The most significant impact of satisfying and retaining customers is ________
A) that a business can redirect marketing efforts to better serve dissatisfied customers B) that a business can redirect marketing efforts to attaining new customers C) that a desired increase in the level of profitability requires an increase in sales volume of only half as much D) that a business can eliminate the need for advertising E) that it can result in tremendous financial leverage
Savvy Sightseeing had beginning equity of $78,000; revenues of $108,000, expenses of $71,000, and dividends to stockholders of $9600; there were no stock issuances. Calculate the ending equity.
A. $37,000. B. $41,000. C. $105,400. D. $31,400. E. $115,000.
Which of the following statements is NOT correct concerning the appendix of a report?
a. Each report contains only one appendix, although several things may be placed in it. b. The appendix is a good place to put lengthy material that is related to the information in the body. c. Each item in the appendix must be mentioned in the report. d. The appendix may include questionnaires, summary tabulations, legal documents, or mathematical computations.
The customer’s specific desires and frustrations as they relate to a specific use case are known as:
a. Latent Needs b. Annoyances c. Core Needs d. Preferences