Larry is an American businessman working with a Japanese company. He accidently offended one of his Japanese co-workers when he affectionately slapped him on the back. This misunderstanding was likely caused by Larry not understanding Japanese
A) biases.
B) cognitive appraisals.
C) emotions.
D) display rules.
Answer: D
Rationale: Display rules refer to the unwritten expectations we have regarding when it is appropriate to show a certain emotion. Culturally-based display rules and emotional dialects can also lead to misunderstandings when cultures clash.
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