Which of the following is NOT a result of inadequate capacity in offering services?
a. inventory stock out
b. customer dissatisfaction
c. delays in the delivery of a service
d. lost customers
a. inventory stock out
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Explain how wholesalers have been able to use technology to cut costs
What will be an ideal response?
Which of the following statements is CORRECT?
A. A good goal for a firm's management is maximization of expected EPS. B. Most business in the U.S. is conducted by corporations, and corporations' popularity results primarily from their favorable tax treatment. C. Because most stock ownership is concentrated in the hands of a relatively small segment of society, firms' actions to maximize their stock prices have little benefit to society. D. Corporations and partnerships have an advantage over proprietorships because a sole proprietor is exposed to unlimited liability, but the liability of all investors in the other types of businesses is more limited. E. The potential exists for agency conflicts between stockholders and managers.
Which of the following situations best describes collaboration as an approach to managing conflict?
A) doing nothing to address a problem B) cooperating with another party without asserting one's own interests C) being unwilling to recognize another party's concerns D) paying some attention to another party's concerns but with little cooperation E) emphasizing both cooperation and assertiveness
How are information systems used at the industry level to achieve strategic advantage?
A) by building industry-wide, IT-supported consortia and symposia B) by raising the bargaining power of suppliers C) by encouraging the entry of new competitors D) by enforcing standards that reduce the differences between competitors E) by decreasing switching costs