A company's competitive strategy defines the set of customer needs that it seeks to satisfy through its products and services
Indicate whether the statement is true or false.
Answer: TRUE
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If you request a recommendation from a person you haven't had contact with recently, you should
A) use the opening of your letter to refresh the person's memory. B) enclose a stamped, preaddressed envelope. C) use the persuasive approach. D) use the bad-news approach. E) tell them what specific qualities you would like mentioned.
Most successful organizations minimize the need for explicit rules, regulations, and other boundaries by
A. designing effective reward systems. B. encouraging employees to see themselves as free agents. C. discouraging the formation of subcultures that isolate work groups. D. posting written statements of the organization's goals and objectives.
During the unfreezing stage of the three-stage model to manage resistance against change, management
A. strengthens the new behaviors that support the change. B. establishes a vision of where the company is heading. C. realizes that the past ways of thinking, feeling, and doing things are obsolete. D. creates new behaviors that are as rigid as the old ones. E. implements control systems that support the change.
All courts must establish ____________________, which is their legal right and power to interpret the law and make binding decisions.
Fill in the blank(s) with the appropriate word(s).