When troubleshooting a computer problem by talking to a user over the telephone, when would open-ended questions (requiring the user to answer in their own words) be most appropriate?
What will be an ideal response?
When troubleshooting a computer problem over the telephone, open-ended questions are most appropriate when you know you are talking to a person who is not technically oriented. This would allow him or her to describe what is going on.
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a. Color b. Font c. ForeColor d. TextColor
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Answer the following statement true (T) or false (F)
?Every network interface card receives a unique number, called a MAC address, to identify the device.
Answer the following statement true (T) or false (F)
A(n) ____ created in Microsoft Word or another word-processing program works well as a shell for a PowerPoint presentation.
A. document B. sketch C. table D. outline