There are three steps to conflict management: determining the basis, analyzing the source, and conflict resolution. Which of the following may be the most likely source for conflict between a patient and the health care provider in the workplace?
a. Food served
b. Medication effects
c. Ethical dilemmas
d. Smoking withdrawal
ANS: C
Treatment decisions that cause ethical dilemmas are likely sources of conflict between patient, family, and health care providers. The other options represent annoyance but usually does not lead to violence.
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Which question below is open-ended?
a. "Are you going to Europe this fall?" b. "Are you sailing to Europe?" c. "What are you most looking forward to in Europe?" d. "Have you been to Europe before?" e. "Where in Europe are you going?"
Which questions are pertinent to ask when obtaining a symptom analysis from a patient who reports breathing problems? Select all that apply
a. "How long have you had this problem with your breathing?" b. "Do you have a family history of breathing problems?" c. "Does this breathing problem come and go or is it constant?" d. "What do you do to make your breathing better?" e. "How does this breathing problem affect your work or daily activities?" f. "How many packs of cigarettes do you smoke a day?"
A resident in a nursing home insists that a priest hear his confession. The resident is very anxious, and the nursing home does not have a Roman Catholic chaplain. Which intervention should the nurse implement?
a. An Episcopal priest is coming to visit the home this evening. Arrange an appoint-ment with her for the resident. b. Report the resident's change in behavior in detail so that the attending physician can appropriately prescribe medication. c. Refer the resident to the staff psychologist to address the underlying cause of the pa-tient's anxiety. d. Look in the local telephone book for a Roman Catholic Church, and ask the priest to visit the resident.
The nurse is caring for a client who is diagnosed with benign prostatic hypertrophy (BPH). The client reports an increase in symptoms. Which of the following assessments would best explain the source of the increased symptoms?
1. Use of over-the-counter saw palmetto 2. Decreased oral intake at night 3. Use of over-the-counter cold medication 4. Recent vasectomy