The nurses who work in the Emergency Department (ED) of a hospital believe that they provide high quality care. Which option best supports that opinion?

Question

1. Nurses working in other areas of the hospital rate the ED nurses' care as high quality.
2. The physicians who work in the ED state that they are satisfied with the level of nursing care provided.
3. Patients cared for in the ED report that the nurses provided high quality care.
4. The hospital administrator rates the ED nurses as providing the best care in the facility.

Answer 1

3
Explanation: 1. This is important, but not as important as patient satisfaction. Other nurses would have an idea of what quality nursing care is and would be able to access the care provided.
2. This is important, but not as important as patient satisfaction. Physicians may not have sufficient knowledge of the role of the nurse to make a strong determination about quality nursing care.
3. The patient's perception of the care provided is the most important aspect of whether it is considered high quality care.
4. This is important, but not as important as patient satisfaction. If the remaining care in the hospital is sub-standard, this is not a good rating scale.