About what percentage of GDP do the developing economies in Latin America and Africa spend on logistics-related costs?
A. 30 percent
B. 50 percent
C. 20 percent
D. 40 percent
E. 10 percent
Answer: A
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The more ______ the customer receives or expects to receive from the service, the more patiently the customer will wait.
a. attention b. value c. excuses d. focus
What is the journal entry to record materials in the amount of $50,000 purchased on account?
a. debit Work in Process $50,000, credit Accounts Payable $50,000 b. debit Accounts Payable $50,000, credit Materials $50,000 c. debit Materials $50,000, credit Accounts Payable $50,000 d. debit Accounts Payable $50,000, credit Work in Process $50,000
___________ is a multiplicative function of motivation times ability times situational constraints
Fill in the blank(s) with the appropriate word(s).
Answer the following statement(s) true (T) or false (F)
1. CRM applications are used for customer relationship management. 2. The use of CRM alone is often sufficient to ensure customer satisfaction. 3. The customer service process provides direction for the design and delivery of high-value customer service activities. 4. Service recovery is an attempt by a firm to recover from a customer service failure. 5. Customers should be segmented prior to customer information being collected.