Which of the following techniques can be used to improve one's listening skills?
1. Resist distractions.
2. Maintain composure and control emotions.
3. Keep an open mind (be objective).
4. Judge the sender's delivery, not the content.
a. 2 and 3 only
b. 2 and 4 only
c. 1, 2, and 3 only
d. 3 and 4 only
ANS: C
The content of what is being said is the issue to focus on. How it is delivered is not that im-portant. Some people are more articulate than others, but the message is most important.
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