When delivering bad news, wording such as "We must turn down," "I am unable to," and "We cannot afford to"
A) softens the blow by drawing attention away from the reader and onto the sender.
B) will impress the reader as being straightforward and forceful.
C) is likely to cause pain and anger in the reader.
D) is unavoidable.
E) displays your professionalism.
Answer: C
Explanation: C) Always be sure to avoid overly blunt statements that are likely to cause pain and anger such as "must refuse," "must deny," "am unable," "cannot afford," "much as I would like to attend," or "must turn down."
You might also like to view...
During the information management phase of multiparty negotiations, members may assume the role of scouts, ambassadors, coordinators, and guards. Explain how scouts differ from guards.
What will be an ideal response?
Describe the Bank Merger Act
What will be an ideal response?
Camille leads by example, coaches, informs, and shows concern for her employees. She is practicing
a. Shared leadership b. Tranformational leadership c. Empowering leadership d. Transactional leadership
Who objected to WorldCom's practice of capitalizing ordinary expenses?
a. Scott Sullivan b. Cynthia Cooper c. Bernie Ebbers d. Jack Grubman