When delivering bad news, wording such as "We must turn down," "I am unable to," and "We cannot afford to"

A) softens the blow by drawing attention away from the reader and onto the sender.
B) will impress the reader as being straightforward and forceful.
C) is likely to cause pain and anger in the reader.
D) is unavoidable.
E) displays your professionalism.


Answer: C
Explanation: C) Always be sure to avoid overly blunt statements that are likely to cause pain and anger such as "must refuse," "must deny," "am unable," "cannot afford," "much as I would like to attend," or "must turn down."

Business

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