A nurse manager is continuously striving for better communication in the department. Which action is the final activity the nurse manager might use in enhancing communication skills?
1. Decide the best way to say exactly what is meant.
2. Develop an appropriate, thoughtful response.
3. Ensure that the receiver understood the communication.
4. Think about the goals of the communication.
Answer: 3
Rationale: Since it is an assessment, the nurse manager would first think about the goals of the communication. Once completed, the manager would implement the process by first deciding the best way to say what was needed to reach the goal. Ensuring the communication was understood is the final step for the nurse manager. Developing an appropriate, thoughtful response is the first step of the receiver's process.
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