Read the sections from a complaint letter below and identify the section that doesn't use inclusive

language.

A. To Whom it May Concern:
B. I am writing to get a refund on my textbook. Although you have good feedback on EBay, I am very
displeased with my order. The book was in terrible condition.
C. Please don't blame the mailman as it is not his fault.
D. The book is included in my return, and I expect a full refund immediately.


C

Communication & Mass Media

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Tom gave a speech on Old Drum, a historical statue of a dog in the local town square to a group of citizens who had lived in the town their entire lives. What strategy is Tom using in his selection of topics?

a. Building in redundancy b. Establishing a motive for listening c. Presenting information that relates to his listeners' interests d. Reinforcing key ideas verbally and nonverbally

Communication & Mass Media

In her speech on gardening, Elvira noted that she planted similar vegetables together, based on the idea that "foods that grow together go together." By focusing on where she planted each vegetable, Elvira used which organizational strategy?

A. chronological B. problem-solution C. topical D. spatial

Communication & Mass Media

Which of the following is NOT a form of feedback people provide while listening?

A. backchanneling B. summarizing C. supporting D. advising

Communication & Mass Media

How did the activities of the Trust lead to the development of the movie industry on the West Coast?

What will be an ideal response?

Communication & Mass Media