Answer the following statement(s) true (T) or false (F)
1. Proper telephone etiquette includes identifying yourself and the office when you answer.
2. All phone calls asking for the physician should be put through.
3. It is important for the medical administrative personnel to know how many personnel they are making appointments for.
4. When a patient does not show up for an appointment, cross out the date in his or her medical record.
5. Documentation is not necessary for routine appointments.
1. True
2. False
3. True
4. False
5. False
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