A nurse manager has identified that a major time waster is the amount of time spent on the telephone each day. Which strategy would help reduce this time?
1. Answer the phone, "Hello, how are you?"
2. Send all calls to voice mail.
3. Use e-mail for potentially troublesome issues.
4. Set a specific block of time to return calls.
4
Rationale 1: Answering the phone this way encourages socializing and small talk.
Rationale 2: There are situations in which issues must be dealt with immediately and face-to-face.
Rationale 3: Troublesome issues should be addressed face-to-face.
Rationale 4: The nurse manager should set time aside to handle routine phone calls and to return calls.
Global Rationale:
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