When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, _____ is created.
A. a value line
B. a quality rift
C. planning excellence
D. customer satisfaction
E. expectation satisfaction
Answer: D
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Internalizing external costs and assigning property rights to unowned goods are responses to market failures.
Answer the following statement true (T) or false (F)
In the VALS framework, a person's resources include all of the following EXCEPT:
A. psychological B. material C. temporal D. demographic E. physical
Many highly automated companies have standard costs systems that provide for only two elements of product cost: direct materials and overhead
Indicate whether the statement is true or false
If a researcher asks if a tone of negativity was injected into the interviewing process, the researcher is dealing with a question of:
A. screening. B. procedure. C. courtesy. D. completeness. E. fraud.