During a meeting to resolve staffing issues and tardiness on a unit, the manager invites the staff to each take a turn speaking and asks that everyone listen respectfully and avoid making personal or professional disparaging remarks about one another. Which step in the negotiation process does this best describe?
A. Set ground rules.
B. Clarify the problem.
C. Perform an opening move.
D. Continue the negotiation.
ANS: A
A. This is correct. Setting ground rules allows everyone involved a chance to speak and be heard. The manager should also remind staff to speak for themselves and not to criticize or make personal remarks.
B. This is incorrect. Clarifying the problem includes listing the issues and finding a common theme or cause.
C. This is incorrect. The opening statement sets the stage for the negotiation process.
D. This is incorrect. After the opening statements, each side's concerns can be discussed further.
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