Jacob, a production team manager, often sets impossible performance goals for his team members. Eventually, the performance of the team members starts to deteriorate because they never succeed in reaching the goals Jacob sets, and they are becoming demoralized. Which of the following key consequences of behavior does this scenario exemplify?
A. negative reinforcement
B. termination
C. extinction
D. empowerment
E. positive reinforcement
Answer: C
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Dean recently had a BRZ broadband connection installed. However, the connection was poor, and he didn't get the quality he required. He contacted BRZ about the problem, but the company did not solve his problem. Dean switched to Blue Broadband
Which of the following was the cause of Dean's switching behavior? A) involuntary switching B) competition C) response to service failure D) service encounter failures E) inconvenience
In chapter 8 of your textbook, relations characterized by conflict that well managed are seen through a ____________ perspective.
a. Functionalist b. Interactionist c. Factionalist d. Actionist
The BCG Matrix divides products into four categories: stars, question marks, cows, and skunks.
Answer the following statement true (T) or false (F)
A(n) __________ is a measure designed to protect the public from unqualified practitioners
a. exculpatory clause b. revenue license c. regulatory license d. usury statute