The Practice (Scenario)Kelly Rae works for an ophthalmologist's office where she has been employed as a technician for approximately one year. Kelly has been promoted to the position of clinic coordinator where she is responsible for ensuring operational efficiency and effectiveness by managing and training other technicians, overseeing the doctor's schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity.Shelly, a technician, was particularly concerned about the changes. She had spent a number of years ingratiating herself with one of the doctors and, because of it, she had
earned special privileges, such as taking extended lunches with her husband. Shelly's resistance to change came from her ________.
A. belief that uncertainty would increase
B. fear that she would be forced out of her habit
C. concern over personal loss
D. belief that Kelly's changes would harm the organization
Answer: C
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Steve is an employee of Panache, Inc Panache pays a portion of his health insurance premium and also contributes to a retirement plan in his name
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Processes that can produce a range of products are said to have
a. economies of scale. b. economies of scope. c. routing flexibility. d. work centers.
Which of the following correctly describes an installment note?
A. An installment note requires equal payments of interest and principal in which the amount of interest decreases over the life of the note. B. An installment note requires equal payments of interest and principal in which the amount of interest increases over the life of the note. C. An installment note requires equal interest payments with the entire principal balance paid at maturity. D. The installment note requires decreasing payments of interest and principal in which the amount of interest remains constant over the life of the note.
What does reliability ensure?
A. The system has the ability to operate in many different operating systems. B. The system is easy to learn and efficient and satisfying to use. C. The system is functioning correctly and providing accurate information. D. The time frames when the system is operational.