During a health history, a client admits to taking nutritional supplements instead of prescribed medication. Which responses by the nurse indicate effective communication?
1. "What you did was wrong."
2. "Who do you think you are?"
3. "You shouldn't have done that."
4. "Tell me more about the supplements."
5. "Explain the reasoning behind your decision."
Correct Answer: 4, 5
Rationale 1: Saying that the client was wrong is passing judgment, a common communication barrier.
Rationale 2: Asking the client "who do you think you are" is testing, a common communication barrier.
Rationale 3: Saying that the client should not have done that is passing judgment, a common communication barrier.
Rationale 4: Asking the client to tell more about the supplements is an open-ended statement and encourages communication.
Rationale 5: Asking the client to explain the reasoning behind the decision is an open-ended statement and encourages communication.
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