Place the steps in the PDCA cycle in the correct order:
a. act on lessons learned after studying results
b. implement the change or make a small-scale test
c. plan desired and important changes based on observed data
d. observe what happened after the change or during the test
c. plan desired and important changes based on observed data
b. implement the change or make a small-scale test
d. observe what happened after the change or during the test
a. act on lessons learned after studying results
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Bias against bids made by American companies is an example of a(n) ________
A) quota B) tariff C) boycott D) nontariff trade barrier E) exchange control
The basic goal of__________is to increase the short-term cash return without too much concern for the long-run impact
Fill in the blanks with correct word.
In Total Quality Management (TQM) programs, the emphasis is on
a. distributing the decision-making power throughout the organization. b. limiting the role of each employee in the organization. c. increasing functional and departmental boundaries. d. eliminating the middle management layer.
ISO certification ______.
a. takes time but not much effort b. takes a lot of effort but not much time c. takes both time and effort d. takes neither time nor effort