Which is not one of the potential advantages of decentralization?
a. improves motivation and retention
b. supports use of expert knowledge
c. improves customer relations
d. increases goal congruence
Answer: d. increases goal congruence
You might also like to view...
Answer the following statements true (T) or false (F)
1. Research finds that reducing an organization's travel budget also reduces its revenue and profitability. 2. High-definition videoconference systems that simulate face-to-face meetings between users are known as virtual conference technology. 3. Telecommuting is more common for jobs that involve brain work requiring concentration and limited interruptions. 4. Telework is a broad term than encompasses not just working from home but working from anywhere.
In terms of nurturing a corporate culture, Canada's Cirque du Soleil was transformed by Guy Laliberte who
A. was poor at rooting out unethical behaviour. B. maintained the status quo. C. set a firm direction. D. pushed himself and his artists to continuously experiment.
If a service desk uses an automatic call distributor (ACD) to allow a French-speaking customer to have the best chance of talking to an analyst that also speaks French, this is an example of ____.
A. automatic call distribution B. skills-based routing C. queuing D. needs-based routing
Which of the following is NOT a key reason for using visuals in a business message?
A. Illustrations can more easily show connections. B. Words may not easily convey a complex or abstract idea. C. Supporting details are offered without getting in the way of the main message. D. A picture is worth a thousand words. E. Audiences appreciate the decorative element.