In the ACE communication process, ________ involves thinking strategically about your purpose, desired outcome, business needs, audience and stakeholder needs, content needs, and medium choices
A) analyzing
B) adjusting
C) composing
D) creating
E) editing
Answer: A
Explanation: A) In persuasive situations, you will increase your chances of getting a positive response by spending extra time on the analyzing phase of the ACE communication process.
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Cyber-hangouts in Europe try to increase customer traffic with computer game competitions. In doing so, the retailers show their awareness of the importance of ________ in designing the activities offered in the store
A) lifestyle B) self-concept C) family life cycles D) situational influences E) social class
Fostering achievements in customer service as a part of a customer service strategy should include which of the following?
a. Employee incentives b. Customer incentives c. Employee training d. Customer training
________ is based on principles found in the Koran and related writings
A. Jus commune B. Corpus Juris Civilis C. Shari'a D. Lex mercatoria
The third cultural adaptation stage is_____________, which typically occurs after a few months in the foreign location.
a. Disintegration b. Reintegration c. Autonomy d. Independence