Which of the following statements about creating blueprints is FALSE?
a. Identify the services process to be blueprinted and the customers who will experience the service.
b. Envision the service from the organization’s perspective.
c. Envision the actions of the service delivery personnel.
d. Consider all likely service scenarios and how they should play out ideally.
b. Envision the service from the organization’s perspective.
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Which of the following statements is true?
a. The problems of the FASB stem from its limited use of due process. b. The FASB has not been as successful as its predecessors were. c. Many studies have found that large accounting firms tend to dominate policy at the FASB. d. With the implementation of the FASB, the capture theory argument lost much of its validity.
Fulfillment/reliability in terms of the Web relates to _____
a. ease of navigating a Web site b. download time for graphics products c. number of clicks to purchase an item d. accurate, timely delivery
A treaty is said to be self-executing when it does not need to be ratified
Indicate whether the statement is true or false
An article in Business Week about the reengineered Honda CRV is an example of:
A. a sales promotion B. free advertising C. direct marketing communications D. newspaper advertising E. publicity