In cross-cultural situations that provide a lot of uncertain or confusing information, people have a tendency to ______.

a. become defensive
b. spend less time with their foreign counterparts
c. form negative attributions
d. ask to go home early


c. form negative attributions

Business

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Antonio is writing a request for a letter of recommendation. He is clearly stating why the recommendation is required. Which part of the message is Antonio working? on?

A. closing B. opening C. the post script D. the middle section E. body

Business

________ reflects a customer's judgment of a product's performance in relation to his or her expectations

A) Brand equity B) Satisfaction C) Value D) Perception E) Brand image

Business

In the sales and operations planning process, the ______ adopt a reactive approach to match supply with demand.

A. options to influence demand B. options to influence revenue C. options to influence supply D. options to influence costs

Business

Implementing and executing strategy successfully requires

A. the efforts of a company's whole management team, not just a few senior managers. B. a financially driven process aimed at squeezing the most profit out of conducting daily operations. C. a high caliber CEO that possesses the business vision, industry and competitive analysis skills, and entrepreneurial creativity needed to navigate the competitive landscape. D. the same kinds of creative management talent and innovative thinking capabilities as crafting strategy. E. less managerial expertise and effort to perform well, at least in comparison with crafting a winning strategy.

Business