What is the concept of simultaneity with reference to service system operations? What is the implication of simultaneity for service system operations? What challenges does it pose and how can managers deal with the challenge(s)?
What will be an ideal response?
Simultaneity means that the production of services occurs at roughly the same time as customer demand. Instead of producing ahead of demand, service production largely occurs after demand. Because of simultaneity, service production usually cannot be inventoried. Instead, managers must rely on extra capacity to meet fluctuations in demand. If the service provider believes that it is important to meet demand even during times of high demand, it needs to set the capacity to produce to match the high demand levels. During periods of low demand, it may leave much of the capacity idle.
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Indicate whether the statement is true or false
When P&G developed the Mr. Clean Magic Eraser, the company needed to explain how the product cleans grime from walls without removing paint. What type of campaign was most likely used by P&G for the Mr. Clean Magic Eraser?
A) informative advertising B) persuasive advertising C) reminder advertising D) developmental advertising E) comparative advertising
Employment services at state agencies do not include special services?counseling, assistance with resumes and interviewing skills
Indicate whether the statement is true or false
Answer the following statement(s) true (T) or false (F)
1. In order to create feelings of empowerment among their followers, leaders need to use their own expert power. 2. According to a study that used the Influence Behavior Questionnaire (IBQ), ingratiation was negatively related to influence—people can easily see through these types of influence attempts. 3. Researchers define facilitation power as the ability to influence behavior either by providing social cooperation or by altering environmental circumstances. Facilitation may take the form of making desirable behaviors easier to perform, shifting the focus of attention or activity, or providing resources logically necessary for the completion of the behaviors. 4. Leaders who are high on political skill had subordinates with higher organizational commitment.