When providing verbal feedback, if the customer's body language or nonverbal cues or words indicate misunderstanding, you should pause and take corrective action.
Answer the following statement true (T) or false (F)
True
When providing verbal feedback, you should be conscious of how your customer is receiving your information. If the customer's body language indicates misunderstanding, you should pause and take any corrective action necessary to clear up the confusion.
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If a trend line is given as Demand = 55 + 7.8(Time) then what is the predicted demand when Time equals 0?
a. 55 b. 62.8 c. 133 d. The predicted demand cannot be determined from the information given
Nelson, the CEO of a company, holds a meeting with the board of directors that includes both male and female members. While addressing them, Nelson is careful to use phrases such as "Welcome board members" and "Dear stockholders" instead of solely using "he" or "she." In this scenario, which of the following biases is Nelson avoiding?
A. Gender bias B. Race bias C. Age bias D. Ethnicity bias
________ encompasses the strategies, processes, and information systems that an organization uses to build and maintain relationships with the current and prospective users of its products or services
A) Enterprise resource planning B) Customer relationship management C) Human capital management D) Supply chain management
__________refers to the application of the Internet, computer programs, and information systems to provide data, information, and analysis to facilitate the creation and delivery of goods and services
A) Hard technology B) Soft technology C) Assistive technology D) Adaptive technology