Dividing the number of annual disconnects by the average annual number of total subscribers produces a rate of
a. customer acceptance
b. churn
c. substitution
d. customer upgrade
e. tiering
b
You might also like to view...
Status reminders serve a useful function in the workplace environment because they ______.
a. clarify the role of relationships that exist in organizations b. encourage creative thinking c. promote symmetrical relationships between superiors and subordinates d. increase morale among workers
"I'm very pleased with your punctuality and your willingness to work overtime" is an example of __________ feedback
a. corrective b. evaluative c. supportive d. negative
When a person uses words like "mumbles," "whispers," "blusters," or "drones," instead of "speaks in a weird way," the person uses _______.
a. idiomatic language b. concrete language c. inclusive language d. pragmatic language
In a speech to demonstrate, a speaker explains how something works, how
something is done, how something happens, or how something is made. Indicate whether the statement is true or false.