Which of the following are the most important components of a successful interview?
a. Communication and understanding
b. Authority and the use of medical terminology
c. Providing assurance and giving advice
d. Asking leading questions and anticipating patient responses to questions
A
Communication and understanding are the basis for a good patient interview. Authority, the use of medical jargon, providing assurance, giving advice, asking leading questions, and anticipating are all types of nonproductive communication forms and create barriers to patient communication.
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Which of the following would NOT be considered proprietary information in a pharmacy business?
a. Sales contracts b. Profit margins c. Brand names of OTC products d. Upcoming advertising campaigns
A patient's confidential information is commonly referred to as:
a. HIPAA. b. OTC. c. PHI. d. TMI.
A vehicle has rolled onto its passenger side after running a red light at an intersection and striking another car. The restrained driver remains in the car, screaming in pain. To manage this scene, which one of the following should you do FIRST?
A) Stabilize the vehicle. B) Hold manual inline stabilization. C) Remove the roof. D) Determine vital signs.
Carrier molecules help move substances from an area of low concentration to an area of high concentration by ____.
A. diffusion B. osmosis C. filtration D. active transport E. passive mechanisms