Answer the following statements true (T) or false (F)
1. In the hospitality industry, the service encounter is usually a manager-to-guest interaction.
2. Hospitality organizations try to estimate guest expectations accurately and then meet them.
3. The principles of guestology work better for serving guests than they do for serving customers of other kinds.
4. Most hospitality organizations can maintain sufficient inventory of the service products they sell.
1. False
2. True
3. False
4. False
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Explain any three contract provisions related to union security.
What will be an ideal response?
Which of the following presents the proper ordering of assets, liabilities and equities on the statement of financial position used by some countries that is different from the U.S.?
a. current assets, long-term assets, current liabilities b. inventories, trade-receivables, cash c. assets, liabilities, equities d. current liabilities, long-term liabilities, equities
Answer the following statements true (T) or false (F)
1. An example of human capital rareness is an employee who has a gift for dealing with customer complaints and can resolve dilemmas. 2. Organizational behavior has looked outside of the business school and uses concepts from many other behavioral sciences. 3. Accounting is one of the five behavioral sciences that has strong links to organizational behavior. 4. In the labor market in the United States, there are not many available jobs for skilled laborers. 5. The most successful senior executives score lower on critical-thinking skills than less successful senior executives.
You are researching secondary data on the shopping habits of households for your project. A marketing research firm that had done research in the area has agreed to allow you to dial into their mainframe computer to access the data
You will be accessing a(n) ________. A) online database B) special purpose database C) offline database D) customer database