Which of the following is NOT a demonstrated benefit of service blueprinting?
A. Clarifying competitive positioning
B. Providing a platform for innovation
C. Recognizing roles and interdependencies among functions, people, and organizations
D. Designing moments of truth from the customer's point of view
E. All of the above are demonstrated benefits of blueprinting.
Answer: E
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FASB has set forth all of the following conditions for recognizing transfers of receivables as sales only if the following conditions of surrendering control of the receivables are met except:
a. The assets transferred have been isolated from the selling firm. b. The buying firm obtains the right to pledge or exchange the transferred assets, and no condition both constrains the transferee from taking advantage of its right and provides more than a trivial benefit to the transferor. c. The selling firm does not maintain effective control over the assets transferred through (a) an agreement that both entitles and obligates it to repurchase the assets or (b) the ability to unilaterally cause the transferee to return specific assets. d. A creditor of the selling firm can access the receivables in the event of the seller's bankruptcy.
Which of the following is true about whiteboards as visual aids?
A. They don’t allow the audience to actively engage with the speaker. B. Spontaneous diagrams and flowcharts confuse a speaker’s explanations. C. They are useless when brainstorming. D. They can be useful when there is no time to prepare any other visual aids.
Which of the following grants a person the right to use real property for a specified period of time?
A) lease B) mortgage C) sale D) barter
A decision support system (DSS) is a computer program that makes it easy for a marketing manager to get and use information as he or she is making decisions.
Answer the following statement true (T) or false (F)