The hospital organization has developed a philosophy based on the client, organizational involvement, quantitative measurement of outcomes, and processes for improvement. In which process are these characteristics typically seen?
1. Continuous Quality Improvement (CQI)
2. Total Quality Management (TQM)
3. Plan, Do, Check, Act (PDCA cycle)
4. Six Sigma
2
Explanation: 1. Total Quality Management (TQM) is a management philosophy emphasizing a commitment to
excellence throughout the organization and is founded on four core concepts: client,
organizational involvement, quantitative measurement of outcomes, and processes for
improvement. Continuous Quality Improvement (CQI) is the actual process used to improve
quality and performance. Plan, Do, Check, Act (PDCA cycle) is the scientific method that is
used to build knowledge, make decisions, and improve quality outcomes within an
organization. Six Sigma is a quality management program that uses measures, goals, and
management involvement to monitor performance and ensure progress.
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