Briefly describe the relationship between help desk software and customer relationship management software.
What will be an ideal response?
Help desk software may be one component of a client relationship (CRM) package. CRM is based on the viewpoint that clients are the reason an organization exists and that technology support services are one way to provide excellent customer service.
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Which statement is false?
a. When a method call is made, the called method must know how to return to its caller, so the return address is pushed onto the program execution stack. b. Stacks support recursive method calls in the same manner as conventional, nonrecursive method calls. c. The program execution stack contains the space created for a method's global variables on each invocation of that method during a program's execution. d. When a method returns to its caller, the memory for that method's local variables is popped off the stack and those variables are no longer known to the program.
A ________ relationship is a relationship between tables in which one record in one table has many matching records in a second table, and one record in the related table has many matching records in the first table
A) one-to-many B) one-to-one C) many-to-many D) This doesn't apply to any relationship type.
Which is transmitted across the network?
A. Ciphertext B. Plaintext C. Ciphertext & Plaintext D. Private Key
____________________ elements, such as buttons and tabs, typically are placed on the top or left side of a webpage.
Fill in the blank(s) with the appropriate word(s).