Answer the following statements true (T) or false (F)

1. A queue is just another name for a waiting line.
2. Because you never know how many guests will show up or when they will show up, the wait can’t really be “managed.”
3. Neither restaurant managers nor guests like to see a great deal of excess capacity.
4. When Disney created a special after-hours ticket to its most popular attractions, it was practicing a “shifting demand” strategy.
5. The Rainforest Cafe calls itself “a wild place to shop and eat.” This expression suggests that it manages the line by diverting its guests rather than doing nothing or closing the doors.


1. True
2. False
3. True
4. True
5. True

Business

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Fill in the blank(s) with the appropriate word(s).

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