Which of the following is not considered a routine and positive message?
A) Technical support
B) Rejecting suggestions and proposals
C) Replies to routine business matters
D) Good news announcement
E) Thank you notes
Answer: B
Explanation: B) Much of your daily business communication will involve routine and positive messages, including routine requests for information or action, replies on routine business matters, and positive messages such as good-news announcements and goodwill messages, from product operation hints and technical support to refunds and ordering glitches.
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