John scored 35 on Prof. Johnson's exam (Q1 = 70 and Q3 = 80). Based on the fences, which is correct?
A. John is in the 30th percentile.
B. John is neither unusual nor an outlier.
C. John is unusual but not an outlier.
D. John is an outlier.
Answer: D
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__________ is the measure of the financial return we receive because of something that we do to invest in our organization or its people.
A. Data Analytics B. Economic Value Added (EVA) C. Formalization D. Complexity E. Return on Investment (ROI)?
The guarantee by a bank that it will loan a firm money up to a stated amount is a _________________________ agreement.
Fill in the blank(s) with the appropriate word(s).
In general, most consumers don't spend a lot of time thinking about their funeral. So some funeral home advertising tries to get them to think about their loved-ones and encourage preplanning their funeral. This is an attempt to get people to think about a product that most consumers do not actively seek. In other words, insurance is a(n) _____ product.
A. heterogeneous shopping B. specialty C. unsought D. business E. consumer
Banjo Bob repairs guitars, banjos, and other stringed instruments for a living. Banjo Bob promises his customers "100 percent satisfaction in every repair." Which service recovery strategy is Banjo Bob?
A. Implement the service paradox B. Make the service fail safe C. Treat customers reactively D. Use procedural fairness E. Learn from lost customers