What knowledge and skills are required in order to become a competent case manager? (Select all that apply.)
a. Knowledge of community resources and financing mechanisms
b. Written and oral communication skills
c. Proficient negotiation and con-flict-resolving practices
d. Application of evidence-based practices and outcomes measurements
e. Experience with ethical decision making
ANS: A, B, C, D
The knowledge and skills required to achieve competency include knowledge of community re-sources and financing mechanisms, written and oral communication and documentation, profi-cient negotiating and conflict-resolving practices, and the ability to apply evidence-based prac-tices and outcomes measures. Experience with ethical decision making is not part of becoming a competent case manager.
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1. A client is using prayer to assist in relieving stress. The use of prayer allows the client to
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