A highly person-centered message is perceived as appropriate, helpful, and sensitive. These messages ______.
A. acknowledge the receiver’s feelings but don’t elaborate on the situation
B. deny the legitimacy of the receiver’s feelings
C. express care and concern and help the receiver re-evaluate the message
D. elaborate on the situation
C. express care and concern and help the receiver re-evaluate the message
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A positive correlation exists between touch avoidance and __________
Fill in the blanks with correct word
Answer the following statement(s) true (T) or false (F)
1. The “workplace” is best viewed as a relational enterprise that involves meaning making, rhetorical visions, and everyday communication. 2. The “Protestant work ethic” is the lack of drive to achieve success through hard work. 3. “Bonding weekends” and “team-building exercises” are workplace activities generally valued and anticipated by employees. 4. A machine metaphor represents organizations as standardized by repetition, specialization, or predictability. 5. The “structuration theory” views organizations primarily in terms of the patterns of relationships among the members of the organization.
All of the following are indicators of a person with emotional intelligence EXCEPT
A) self-control. B) the ability to accept change. C) integrity. D) self-awareness. E) emotional hijacking.
According to research findings about defensiveness, when one person in a dyad acts in a defensive manner
a. a counterattack is appropriate. b. the partner will be supportive. c. a defensive spiral usually results. d. perceptions are not realistic. e. self-disclosure usually takes place.