The key to creating an efficient and workable schedule requires which of the following?
A) Turning off the phones after 4 p.m.
B) Asking patients the proper questions when scheduling appointments
C) Keeping the physician informed of the following week's schedule
D) Refusing to schedule patients after 2 p.m.
E) Scheduling evening and weekend appointments
Ans: B) Asking patients the proper questions when scheduling appointments
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