Because each conflict has its own unique characteristics and nuances, effective managers must be cautious about responding in a set pattern, as if following a prescription. All of the following are ways to handle conflicts EXCEPT:

A) Be aware that conflict resolution takes time and thought.
B) Promote an atmosphere of decorum
C) Accept the reality that there is one right side to every issue.
D) Confront conflicts as soon as they emerge.


Ans: C

Social Work & Human Services

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Social workers who work in practice settings dealing with domestic violence, sexual assault,

gang activity, and criminal justice agencies such as police departments, probation, state, and county prosecutors, and within correctional facilities such as j A) correctional social workers B) criminal justice social workers C) forensic social workers D) criminal social workers

Social Work & Human Services

_________________ is based on a repetitive and persistent pattern of behavior in which the basic rights of others or the major age-appropriate social norms or rules are violated.

a. Conduct disorder b. Oppositional defiant disorder c. Post-traumatic stress disorder d. Childhood schizophrenia

Social Work & Human Services

Wraparound services are defined as ___________.

a. having high collective efficacy b. services provided under the Olweus Bullying Prevention Program c. comprehensive, coordinated services d. the passive defensive culture of juvenile justice agencies

Social Work & Human Services

According to Schwartz, when considering the function of the social work profession, the worker must be concerned with both ________ and ___________

a. the specific problems faced by the agency, social issues raised by those problems b. the specific problems faced by the client and social issues connected to those problems c. the general problems faced by the client, political issues raised by those problems d. the general problems faced by the client, social issues raised by those problems

Social Work & Human Services