Explain the classification of customer loyalties and the contrasts in their range of behaviors
What will be an ideal response?
Based on the customer loyalty scores, customers are classified into 1. loyal, 2. repeat, 3 . captive, 4. new, and 5. unprofitable customers. Loyal customers possess the highest loyalty index and are most likely to recommend a company's products to others. Repeat customers buy a lot from many companies and do not have a strong preference for one over the other. Captive customers are dissatisfied customers who have an average to long customer history and are less likely to recommend the product to others. New customers can be first-time customers or returning customers, and have a below-average to average customer lifetime value. Unprofitable customers are a result of mismanaged customer selection and are a drain on a business's profits. "Spinners" and "misfits" are types of unprofitable customers.
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The bond issue price equals the______________of the cash flows that the bond will produce
Fill in the blank(s) with correct word
In the case of services, ________ focuses squarely on the quality of the employees
A) inbound logistics B) operations C) marketing and sales D) service
Which one of the following does the chapter identify as a source of conflict?
A. the distribution of limited resources available within the organization B. everyone not pulling their weight C. not enough flex-time offered D. employee retention
________ occurs when an employee has a non-forfeitable right to receive pension benefits
A) Vesting B) Easement C) Anti-lapse D) Reconciliation