An experienced licensed practical/vocational nurse (LP/VN) is sitting at the nurse's station charting. A newly hired LP/VN also sits down at the station to chart
A physician approaches the new nurse stating, "You are the stupidest nurse I have ever seen; I can't believe they gave you a license." The new hire begins to cry and the physician continues to yell about various issues. The new hire runs to the bathroom. The best next action the experienced LP/VN should provide is to:
A) not interfere because the conflict does not involve her, and the nurse that has the conflict should resolve it.
B) ask the physician to meet privately and discuss the behaviors seen and ask that the conflict be handled professionally.
C) report the situation to the nurse manager, and file an incident report, and go see if the nurse is alright.
D) agree with the physician that they are not hiring competent nurses, and ask what he needs to help resolve the issues.
Ans: B
Feedback:
The LP/VN as a team member should help the new nurse by assertively and privately talking to the physician about the behaviors seen, and that the conflict between the physician and the nurse needs to be handled in an assertive, professional manner. Although the conflict is between the new nurse and the physician, the new nurse is exhibiting passive behaviors avoiding the conflict by running to the bathroom. Since the conflict occurred in the presence of the more experienced nurse, it also involves her need to support her team member. Reporting the situation, writing an incident report, and checking on the new nurse do not solve the conflict. Agreeing with the physician and asking him what he needs does not solve the conflict and may make it worse. The action does not support the team member either.
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