______ occur when group members fall into two, nonoverlapping cultural categories, as opposed to many cultures and individuals sometimes identify more strongly with their cultural subgroup than with the task group as a whole.
A. Subgroups
B. Overlaps
C. Faultlines
D. Diversity
C. Faultlines
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The two main inputs that trigger systems implementation are the ______________________________ and the ______________________________
Fill in the blank(s) with correct word
A leader with ________ power has control over punishments; people comply to avoid those punishments.
A. coercive B. referent C. expert D. reward E. legitimate
AmtrakAmtrak is taking the gloves off in advertisements and belittling its major competition, which is the airline shuttles. Amtrak's new name for its Metroliner is The Smart Shuttle. Gone are ads that were inner-directed and sold the Metroliner on its leisurely pace. In their place are ads showing rapid shots of the sleek train and business executives conducting no-nonsense meetings "eyeball-to-eyeball." The campaign, which includes television, radio, print, billboards, and posters in commuter railroad cars, targets business travelers, who, Amtrak says, incorrectly believe the train takes far longer than the airplane to travel between two cities. One television spot opens with a shot of airplanes stacked up in a tarmac traffic jam. Another shows a business traveler lumbering into the
airport during a snowstorm. The announcer says, "Schedule a meeting. Take the shuttle. Then cross your fingers." The poor soul looks up at the departure board and sees a row of "Canceled" signs. The announcer continues, "Schedule a meeting. Take the Metroliner. Then cross your legs."Refer to Amtrak. Amtrak's campaign is designed to communicate to a large audience via television, radio, and print. This is an example of _____ communication. A. mass B. clutter C. interpersonal D. intrapersonal E. public
The systematic direction and control of activities that transform resources into finished products is known as which of the following?
A) Service operations B) Operations capability C) Operations management D) Good operations E) Process capability