Service excellence will occur only when the
A. top management refrains from empowering front-line service providers.
B. top management provides leadership and demonstrates commitment.
C. retailer sets service standards based on internal operations rather than customers' perceptions.
D. top management centralizes its decision-making activities.
E. retailer provides standardized services rather than personalized services when purchase decisions involve high risks.
Answer: B
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Indicate whether the statement is true or false
At acquisition, debt securities are:
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