Which of the following processesdefines periodic formal reviews between the outsourcing company and its service provider and explicit escalation procedures in the event of a disagreement?
a. A service-level agreement
b. Smart sourcing
c. Governance process
d. A research and analysis process
c. Governance process
Governance of an outsourcing contract involves formal and informal processes and rules to manage the relationship between the two organizations. Governance defines procedures such as periodic formal reviews between the outsourcing company and its service provider and explicit escalation procedures in the event of a disagreement.
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