Typically service desk analysts establish Service Level Agreements with customers..
Answer the following statement true (T) or false (F)
False
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With which step does the progressive discipline process end?
A. a written warning and a threat of temporary suspension B. an official written warning C. termination D. an unofficial spoken warning E. temporary suspension and a written notice
NVIDIA Corp. financial statements are presented below. Analysts forecast that its 2018 sales will be $8,260. The expected 2018 tax rate will be 17.35%. Assume the firm pays 5% interest on short-term debt and 7% on long term debt.
a) Use your judgement to forecast the items on the income statement and balance sheet with the percent of sales method. What is the discretionary financing needed in 2018? Is this a surplus or deficit?
Assume that the dividends per share will be $0.54 and the number of shares will be the same as in 2017.
b) Assume that DFN will be absorbed by long-term debt and that the interest rate is 2.5% of the sum of LTD and short-term debt. Set up an iterative worksheet to eliminate it.
c) Create a scatter chart of research and development vs. sales and add a linear trend line. Does there appear to be a consistent trend in this relationship?
d) Use the regression tool to verify your results from part c. Is the trend statistically significant? Use at least three methods to show why or why not.
e) Turn off iteration, and use the Scenario Manager to set up three scenarios:
1. Best Case — Sales are 15% higher than expected.
2. Base Case — Sales are exactly as expected.
3. Worst Case — Sales are 15% less than expected.
What is the DFN under each scenario?
The approach step in the customer relationship selling process involves:
A. building rapport with a sales prospect. B. locating and qualifying prospects. C. asking prospect's opinions during and after a presentation. D. developing a customer profile and customer benefit program. E. relating product benefits to needs using demonstrations.
In 6 years you are going to need $1,000 dollars. How much will you need to invest today at 7% in order to save the money you need?
A) $666.34 B) $630.17 C) $790.31 D) $670.66 E) $596.27