A catalog retailer that sells boxed fruit would like its customers to think of the operation as a gift provider. Its operators are trained to help customers pick out just the right customized gift for family members and friends. Which two dimensions of service quality are most evident in this example?
What will be an ideal response?
Responsiveness and empathy.
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The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways—namely, by
A. receiving feedback, and, if needed, making new plans. B. researching ways to plan better and increasing profits. C. increasing organization synergy and diversity. D. correcting deviations in the plan being carried out or improving future plans. E. improving future plans, and, if needed, cutting costs.
A strong commitment toward corporate social responsibilities contributes to an organization's employee retention
Indicate whether the statement is true or false
Briefly explain how the publications of a firm's experts can be used for MPR purposes
What will be an ideal response?
________ refers to family or friends letting you add your purchases with theirs in order to get lower prices.
A. Accelerated cash-outs B. Free use C. Piggybacking D. Overpayment