Not having formally defined processes results in service desk analysts not having clear roles and responsibilities.
Answer the following statement true (T) or false (F)
True
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Brandy Enterprises discarded a computer that was fully depreciated and had no residual value. As a result of this transaction, Brandy will ________.
A) report a loss equal to the historical cost of the computer B) Debit the Computer account and credit the Accumulated Depreciation - Computer account C) Debit the Accumulated Depreciation - Computer account; debit Loss on Disposal of Computer account, and credit the Computer account D) zero out the Computer and Accumulated Depreciation - Computer accounts
A study tested the adage that power corrupts. It used four studies to manipulate participants’ feelings of power. In all four studies, when the participants were primed to experience feelings of power they scored higher
a. in abusive behavior towards other study participants b. in interpersonal sensitivity (e.g., accuracy in reading emotions) c. in using words related to feelings of dominance and aggressive behavior d. in negative moods
Top Queen, Inc. (TQI) ? Top Queen, Inc. (TQI) is a business-clothing store for professional women. The owner of the company has designed the business so that she hardly ever has to be there. There are many departmental managers who hold a lot of responsibility. While they are organized separately by department, each manager knows enough about the other departments to be able to fill in at any time. The department managers also delegate a lot of work further down to their employees as a way to empower them. The owner even delegates store-management responsibilities to a different department manager each month. Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge. ? The employees are so comfortable with each
other that many go out and participate in activities together on the weekends, even when they are not working. However, the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others. Refer to Top Queen, Inc. It seems that TQI managers could be considered all of the following except A. line managers. B. department managers. C. staff managers. D. functional managers. E. owners.
Repetitive tasks are best handled by copying and pasting
a. True b. False Indicate whether the statement is true or false